Microsoft Dynamics CRM Is A Customer Relationship Management Software

Dynamics CRM software comes in four versions and is compatible with all future versions. Microsoft CRM integrates easily with Microsoft products such as MS office. Microsoft Dynamics Customer Relationship Management Software is a web-based application that uses IIS and client-server architecture. Internet Explorer versions 6 and up can access it. Microsoft Dynamics supports the activities of marketing, sales and help desk. Microsoft also claims that its proprietary technologies on.Net Framework can enhance this product so it can support other related activities. Microsoft’s CRM software is intended to be used by business partners as an XRM Platform to perform activities beyond what customers would normally expect. This CRM software has four versions available for both clients and partners. Upward compatibility allows the clients to switch easily from one version to another as their needs change

Microsoft Dynamics CRM comes in only a few different languages. It also integrates well with Microsoft products such as MS Office and Microsoft Windows Small Business Server. This CRM application can easily be customized according to user requirements and third-party tools can also be integrated to provide additional features. Dynamics CRM can also be easily customized internally. Custom objects and business work flows can be created, as well as forms that are familiar and easy to understand. You can manage your email campaigns easily, and track responses. Service scheduling helps you with all of the activities from tracking, logging and dispatching through to follow-up and tracking.

Microsoft Dynamics CRM’s main components are the MSSQL database (MSSQL), web services layer, System Services Layer, query processor, processor to secure ad hoc XML queries, plug-ins, and reporting services. The SDK included with the software builds upon the platform to allow for customization and integration. Web services layer controls the communication of the applications with the database. It is developed for enhanced functionality. Server platform creates domain-specific objects, and provides building blocks to the application. Microsoft exchange server processes the incoming and outgoing E mails.

Microsoft Dynamics CRM has many features that make it a useful tool for customer relationship management. It is tightly integrated with Microsoft office and Microsoft products, which makes it very easy to use. It has advanced business intelligence features such as advanced real-time dashboards, which can be used both individually and in a shared mode to gain more insight. Users can create a personalized workspace by setting default panes and tabs which open when CRM is opened on the web. Role-based forms increase security features, and employees can access relevant information more quickly than searching for it in a number of records and field. Microsoft dynamics CRM was easy to customize, and the integration process was simple. Now it is even easier with the facility of importing custom solutions created by other users or suppliers.

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